Get Help

If you need help with LocalStack, choosing the right support channel can help you get a faster and more effective response.

This guide explains when to use each available support option.

Choose the right support channel

Community Slack

Use the LocalStack Slack Community for:

• Quick questions
• General guidance
• Discussions with other users and maintainers

Best for:

• Early-stage troubleshooting
• Learning from others’ experiences

Note

Community support is provided on a best-effort basis and is not guaranteed.

Support email

Contact support@localstack.cloud for:

• Reporting bugs
• Requesting new features
• Technical questions
• Account-related inquiries
• Issues requiring direct support

Best for:

• Reproducible issues
• Tracking known problems or feature requests
• Ongoing issues that require follow-up
• Questions that are not suited for public channels

Web application chat

Use the LocalStack Web Application chat for:

• Submitting support requests
• Asking technical questions directly

To create a support request:

1. Open the LocalStack Web Application
2. Click the chat icon in the bottom right corner
3. Select Technical Question
4. Enter your details and submit

Best for:

• Direct interaction with the support team
• Submitting issues without leaving the app

Enterprise support channels

Enterprise customers have access to additional support options, including:

• Dedicated Slack or Teams channel
• Support ticketing portal
• Real-time chat support

For more details, see Enterprise Support.

Before you reach out

Before contacting support, we recommend:

• Reviewing the documentation and FAQs
• Verifying your configuration settings
• Checking logs for errors or warnings
• Ensuring your setup meets system requirements

Providing clear and complete information helps us respond more quickly and effectively.